Established in 2004 in France, Neosurf is a simple, convenient, and user-friendly payment method that allows you to instantly add money to your online gaming account using a secure prepaid voucher. You simply buy a Neocash voucher at a local retailer which allows you to pay by cash for your online gambling hobbies, or for virtually any other online product or service through thousands of websites.

Tristan Moore
| April 22, 2024 | Reading time: 7 min | Views: 6.7K

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  • NeoSurf provides the option of online betting with cash, rather than a debit or credit card.
  • You can safely make payments with NeoSurf without sharing any personal or financial information.
  • Deposits are sent instantly with NeoSurf vouchers.

Neosurf LogoAs players of online casino games, we all understand the need to top up our casino accounts and retrieve our winnings with a fast, reliable, and simple payment method. No matter who you are or where you’re from, this most likely includes an easy sign-up process as well as free or low-cost, instant transactions with a safe and secure payment solution.

NeoSurf is one of these solutions.

Since lauching Neosurf in France in 2004, I have wanted to bring it to fast growing markets.

Nicolas Saubie, CEO of Neosurf

How to Deposit With NeoSurf at Online Casinos

Find your nearest NeoSurf dealer to purchase a Neocash voucher (a list of locations can be found on NeoSurf’s website). Use the voucher, MyNeoSurf account, or a NeoSurf card loaded with funds to make an online gambling deposit with this payment method. To do so:

  1. Log in to your online casino account.
  2. Find and select the online casino’s banking/cashier option.
  3. Find the NeoSurf prepaid logo under the deposit options, verify the account you’re topping up is correct, and enter your deposit amount.
  4. At this point, you’ll be redirected to the NeoSurf portal, where you need to enter your NeoSurf pin.
  5. Simply review and confirm your deposit amount and PIN entry, along with any other on-screen prompts, to finish the transaction.

The process is very fast and intuitive, and means you can start gambling almost immediately.

How to Withdraw With NeoSurf at Online Casinos

Since NeoSurf operates on a prepaid system, you’re unable to use it for withdrawals from your online casino account. Instead, you can choose another method to withdraw, such as a debit or credit card, bank transfer, an e-wallet like PayPal or Neteller, wire transfer or other service.

Neosurf Processing Fees & Time at Online Casinos

Neosurf FeesCurrently, NeoSurf is available in 52 countries, including the UK, Canada, India, and Malaysia. It is unavailable in South Africa and Indonesia. Neocash vouchers are sold in various currencies, depending on the country you’re buying them from.

If you make a payment in a different currency than that of your voucher, the voucher gets debited according to the current exchange rate plus an exchange fee. The exchange fee is 2% (or 3% for the Polish currency ZLOTY).

You can purchase and use Neocash vouchers without incurring a fee. However, be aware that they are subject to the deduction of a 2 € or equivalent (about $3 CAD) inactivity fee from the balance each month beginning one year after purchase or 6 months after your last use, whichever comes first.

Casinos don’t charge for Neosurf transactions either, meaning they are among the cheapest ways to fund your account.

When it comes to transaction processing times, when you make a deposit to your online gaming account with NeoSurf, you should receive the funds instantly. As for withdrawals, since you can’t take out money using NeoSurf, your processing time would depend on the operations of the online casino from which you’re looking to retrieve your funds.

Neosurf Advantages & Disadvantages

Advantages of using Neosurf at Online Casinos

NeoSurf offers the following benefits as an online casino payment method:

  • You can place bets in your favourite online casino games with cash, for free. This is a perfect solution if you don’t have, or prefer not to use a bank card.
  • Thousands of websites accept NeoSurf, and you can pay instantly with your pin, which is very convenient.
  • Neocash vouchers are sold across the globe in a wide range of currencies and values. This could come in handy if you’re a digital nomad and love to move around the world to experience new ways of life, or if you simply love to travel.
  • You can rest assured that your privacy is protected, which is of the utmost importance. This is achieved since there’s no need to provide any of your personal or financial information when using NeoSurf. (Take a look below for more information and pointers on safety and security when using online casino sites).

Disadvantages of using Neosurf at Online Casinos

Despite its advantages, NeoSurf does have some downsides:

  • You’re unable to make casino withdrawals with NeoSurf, as it’s a prepaid voucher. This means you will likely have to withdraw funds back to your bank account, which could take a few days and typically requires more verification steps from online casinos.
  • Although NeoSurf is available in over 50 countries, the majority of retail outlets selling vouchers have been in Europe (though this has started to shift).
  • NeoSurf is not as universally accepted a deposit method as other online casino payment methods are, which can restrict your options of sites at which to play.

Neosurf Safety Measures at Online Casinos

Neosurf SafetyThere are surely many things besides security and safety that you’d rather concern yourself with when playing games and gambling at online casinos. However, because you’re dealing with real money, just like you would at in-person casinos, you can’t afford to overlook the safety and security protocols of online casinos at which you’re looking to play.

Given this, be sure to look out for yourself by understanding the risks that come with the excitement of playing online casino games, and how to make sure your banking experience is as safe as possible.

Thankfully, the best online gaming sites take responsibility for the safety and security of their clients by creating safe playing environments that are protected from fraud, such as through the decisions they make about payment method options.

By knowing the following things about the online casinos and payment methods that interest you most, you’ll protect yourself in the long run:

Proven methods of payment. The most important parts of a casino payment method should be risk-free, secure, efficient, and reliable, though convenience is important, too. The most secure online casinos will offer a variety of payment methods to choose from, which include verification methods like the entry of a code or confirmation via SMS. keep in mind, longer withdrawal times could be indicative of a potential issue within a casino’s finance department, and it’s industry best practice to keep your money in a separate account and pay winnings out quickly.

Neosurf SecurityCyber-security measures. Online casinos that use SSL encryption technology are more secure, so try to use these sites, and take the time to create a long and complicated password. These things will aid in avoiding exposure to hackers and third parties who are hungry for financial and personal information to use against you.

Casino regulators and licensing. Government organizations that monitor and maintain the security and safety of online gambling sites and issue their licenses are referred to as casino regulators. In some countries casinos operate within, their local organization is mandated to regulate their operation before they can let players from that country use the site. If you take a look at the homepage of an online casino, you should notice the seal of a casino regulator. This indicates the casino is properly licensed, indicating they operate within the law and have undertaken the appropriate regulatory process.

Now that you know what to look for to protect yourself when playing games at online casinos, you might want to know where NeoSurf fits in.

Since it is a prepaid service that doesn’t require any personal information and lets you use cash for payment, as compared to a credit or debit card that utilizes your personal information, NeoSurf is deemed to be very secure.

Using cash is just about the most private and discreet payment method there is, and that’s effectively what you are doing when you use Neosurf.

Neosurf Customer Support

Neosurf Customer SupportWith any product or service used, online or offline, we all encounter a different experience. At some point, you will very likely be faced with a need to contact customer support, as the user or consumer or just about anything, including online gambling sites. This could be for any reason, such as to get an answer to a question, make a return, or simply change some account information.

Since it’s clear that companies can’t possibly publish every stipulation and detail that consumers might need, customer support is heavily relied on and very important. Thankfully, NeoSurf offers multiple ways to reach their customer service department, so you can choose what’s most convenient whenever you have a question or comment for them.

NeoSurf’s customer support can be reached from 9am-5pm (GMT) Monday through Friday, and they commit to responding the next working day if you contact them outside of these hours.

You can reach customer support using three methods:

  • Through their contact form at You’ll need to supply your full name, email address, voucher serial number or login (optional), and your question or comment.
  • Through the live chat feature, labelled “Help”, found at the bottom right-hand corner of
  • By email at [email protected]
  • By phone at +44.2034455304

All that said, your best bet if you have any issues with your Neosurf deposit is always with the casino itself. Nine times out of ten your query can be handled and solved by the casino support staff, either via email or live chat.

How to Sign Up to Neosurf

As with any service out there, online or offline, it’s pretty safe to say for most of us that a straightforward and secure signup process is both important and convenient.

First off, we need peace of mind that our personal information is secure. Plus, given how full our days and busy life, in general, can get, it’s pretty nice not to have to spend time completing lengthy forms or hunting down every single detail, and instead carry on with the fun and relaxing parts of our day – like online gambling!

Refreshingly, there is no need to register or provide your personal information, and Neocash vouchers are ready to use right away. The process to use NeoSurf is as follows:

  1. Find your local retailer that sells NeoSurf with the store locator,
  2. Buy NeoSurf with cash there; you don’t need a bank account or credit card and can choose between various amounts, then
  3. Pay on thousands of online sites by entering your 10 digit pin code.

Other Payment Methods

  • Make deposits instantly
  • Widely accepted
  • High security & anonymity
  • Private statements
  • Available in 200 countries
  • Easy & fast payments
  • Credit & debit cards
  • Instant money transfer
  • Full anonymity
  • Never charges fees
  • Fastest payment method
  • E-wallet options
  • Available in 50 countries
  • Personal information safety
  • Easy to manage your funds
  • Fast processing times

FAQs about Neosurf Casinos

How do I know NeoSurf is safe?

NeoSurf is extremely safe to use as it is a prepaid service that doesn’t require any personal information and lets you use cash for payment, as compared to a credit or debit card that utilizes your personal information.

Do Neocash vouchers expire?

There is no expiry date for Neocash vouchers; however, you will incur an inactivity fee of 2 € (about $3 CAD) one year after purchase or 6 months after your last use, whichever comes first. This fee would be taken each month from your voucher balance.

Which online casinos accept NeoSurf?

NeoSurf is an accepted payment method at plenty of online gambling sites, but our current favourites are:

How do I deposit with NeoSurf?

  1. Log in to your online casino account.
  2. Find and select the online casino’s banking/cashier option.
  3. Find the NeoSurf prepaid logo under the deposit options, verify the account you’re topping up is correct, and enter your deposit amount.
  4. At the NeoSurf portal, you’re redirected to, enter your NeoSurf pin.
  5. Review and confirm your deposit amount and PIN entry.
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Tristan Moore Tristan Moore

Content executive of Online gambling expert & player for the past decade. I help analyze casino payment methods and bonuses and sort out the best lists for quality gameplay for Betspinners.